Refund policy

Recurring Grooming Schedule (4–6 Weeks)

To maintain coat health, comfort, and the quality of our grooming services, some appointments are reserved for clients on a recurring 4–6 week schedule. Regular grooming helps prevent matting, keeps your dog’s coat and skin healthy, and allows us to maintain a consistent style for your pet.

Clients on a recurring schedule receive:

• Priority booking

• Consistent grooming results

• A healthier coat and skin for their dog

Dogs that are not on a regular grooming schedule may require additional time, de-matting fees, or may be scheduled at different rates depending on coat condition.

We appreciate your understanding as this policy helps us provide the best care and safety for every dog in our salon.

One-time or non-recurring grooming appointments are priced higher than our recurring client rates.

Our salon prioritizes dogs on a regular 1-6 week grooming schedule, which helps maintain coat health, prevents matting, and allows us to consistently maintain your dog’s style.

Dogs that come in less frequently often require:

• Extra brushing and coat preparation

• Additional time to restore and maintain coat condition

• More time for hand scissoring and detailed styling to achieve a balanced, polished finish

Hand scissoring and custom styling take significantly more time and precision, especially when the coat has grown out for longer periods.

Because of the additional time and work required, one-time or infrequent grooming visits are subject to higher pricing.